Delivery ~

& Returns

Delivery (UK only)

We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). At the moment we are unable to ship to the Channel Islands, the Isle of Man or outside the UK.

  • Delivery service: Royal Mail Tracked 48
  • Delivery cost: £3.95 per order
  • Delivery time: 3–5 working days (Monday to Friday, excluding bank holidays)

Orders placed at the weekend or on a bank holiday are processed on the next working day. As soon as your order has been dispatched, we will email you your Royal Mail tracking number so you can follow your parcel.

Delivery times are estimates. Occasionally, during busy periods or due to circumstances outside our control, delivery may take a little longer. If your order has not arrived within 10 working days, please email us at info@theblossomskincare.com and we will look into it for you.

Returns & refunds

Changed your mind? You can cancel your order and return items within 14 days of the day you receive them, without giving a reason.

  • For hygiene reasons, we can only accept returns of products that are unopened, unused and with their seal and packaging intact. Opened or used products cannot be returned unless they are faulty.
  • Return postage is paid by the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in the post.
  • We will refund you to your original payment method within 14 days of receiving the item(s) back (or of receiving proof that you have sent them, if sooner).
  • If you return your whole order, we will also refund the original £3.95 delivery charge. If you return only part of your order, the delivery charge is not refunded.

Cancelling an order: if you would like to cancel before your order has been dispatched, please email us at info@theblossomskincare.com as soon as possible. If it has not been sent yet, we will cancel it and refund you in full, including delivery.

Faulty, damaged or incorrect items

If your order arrives damaged or faulty, or is not what you ordered, please email us at info@theblossomskincare.com with your order number and a photo of the item as soon as possible.

We will offer you a replacement or a full refund, including delivery, and we will cover any return postage. This applies whether or not the product has been opened.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

How to return an item

01. Email us at info@theblossomskincare.com within 14 days of receiving your order, with your order number and the item(s) you would like to return.

02. We will reply to confirm your return.

03. Pack the item(s) securely, include your order number, and send them within 14 days of telling us, to:

Blossom Skincare – Returns
20 Hazeltree Lane
Northolt, London
UB5 6XA
United Kingdom

Please keep your proof of postage until your refund has been processed.

Any questions? Email us at info@theblossomskincare.com or call +44 7934 313595.